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Return & Refund Policy

Last updated: August 2026

Our goal is your complete satisfaction with every purchase from Supertech Office Solution. Please review our returns procedure below.

1. Inspection Upon Delivery

Customers are requested to inspect items immediately upon receipt or courier handover. Any physical damage or wrong item delivered must be reported to us within 24 hours.

2. Eligible Return Conditions

Items may be returned or replaced if:

  • The product received is defective or faulty upon unboxing.
  • The item delivered differs from the agreed product specification or SKU.
  • The item is un-opened and in its original manufacturer packaging within 7 days of delivery.

3. How to Request a Return

Contact our support hotline at 077 720 6020 or send photos/details to our WhatsApp hotline. Our team will verify your claim and arrange replacement or repair under warranty.